Accessibility Conformance

The website is fully compliant with RGAA (General Accessibility Improvement Framework) version 4.1.2.

Audit Results

An independent external audit conducted by ACCESS MAN, which was independent of the site’s design and development, confirmed that the website meets 100 % of the RGAA accessibility criteria. 

Content Not Covered by Accessibility Requirements

Several exemptions have been identified under Section 1.2.2 of the RGAA, regarding components provided by third-party services.

“I Need Help” Module (all pages)
Interactive components of the “I Need Help” module exhibit non-conformities related to :

  • compatibility with assistive technologies,
  • the absence of a visible focus when navigating with the keyboard,
  • and an inconsistent tab order after opening the module.

These components are provided and managed by third-party services (Salesforce and Easyware), integrated as-is; their operation, source code, and interaction methods are not subject to the technical control of the National Police or the National Gendarmerie.
They are therefore classified as third-party content not subject to accessibility requirements, in accordance with Section 1.2.2 of the RGAA.

Preparation of This Accessibility Statement

This statement was prepared on December 11, 2025, and updated on February 17, 2026.

Technologies Used

The website accessibility relies on standard web technologies:
   • HTML
   • CSS
   • JavaScript

User agents, assistive technologies, and tools used to verify accessibility

Accessibility tests were performed using Chrome, Firefox, and Safari, with the following assistive tools :

  • VoiceOver (Safari)
  • NVDA screen reader
  • RGAA Assistant
  • Web Developer
  • PDF Accessibility Checker
  • Color Contrast Analyzer
  • Microsoft Accessibility Checker (Windows 10 and 11)

Need Assistance ?

If you experience difficulty accessing any page or service, the Ma Sécurité team can provide access to the content in an alternative format or direct you to an accessible version. You can :
   • Send a message through the contact form
   • Email Ma Sécurité at : masecurite-edito@interieur.gouv.fr

Filing a Complaint

If you have reported an accessibility issue to the website manager and have not received a satisfactory response, you may contact the Defender of Rights through one of the following options :

Send a letter by post (free, no stamp required) :
Defender of Rights
Libre réponse 71120 – 75342 Paris CEDEX 07

Annual plan accessibility 2025 of ministère de l'Intérieur

Access the document on the website of ministère de l'Intérieur

Multi-Year Accessibility Strategy 2025–2027 of the ministère de l'Intérieur

View the Ministry of the Interior's Multi-Year Accessibility Plan for 2025–2027

Display settings

Choose a theme to personalize the appearance of the site

Aidez-nous à améliorer ce service

Aidez-nous à améliorer ce service

Choose a police station

The information will correspond to your location.
OU

Choisissez un point d’accueil

En choisissant votre point d’accueil, vous serez mieux orienté et les informations correspondront à votre localisation.

To talk to a police officer, 24 hours a day, 7 days a week

I specify a city or a postal code*.

(*) To access the instant messenger, please enter a city or a postal code, then click on validate.

Pour discuter avec un gendarme ou un policier

Je saisis mon code postal*

(*) En indiquant votre code postal, vous serez mieux orienté et les informations correspondront à votre localisation.

Location information

To facilitate your navigation on the site, it is important to choose a police station by entering your postal code or your city. This way, you will have the exact location of a police station or a gendarmerie as well as their opening hours. If you do not wish to enter a police station, your navigation on the site will remain limited and some online services may not be accessible. Only the postal code of the chosen service is kept for the time of your navigation. You can delete or modify your reception point at any time.

Choisir mon point d’accueil

Choose my contact person

Your choice is saved

You wish to consult the local information ?

Select your service

You wish to delete this contact person

Please note: some of the services offered on the site, such as chat, require you to choose a contact person.

You can choose a contact person or change your choice at any time, in the "Welcome" menu.

You wish to delete this police station

Please note: some of the services offered on the site, such as chat, require the choice of a police station.

You can choose a police station or modify your choice at any time, in the "Police station" menu.

You can change your choice at any time, in the "Home" menu.

Choisir mon point d’accueil