Information updated on 2025/12/09

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In the majority of the cases, it is possible to file directly online, without having to go to a police station or gendarmerie. This online complaint service is available for acts of violations to a property, such as theft or damage, where the perpetrator is unknown.

Who is concerned ?

Any individual, a company, an administration or an organization.

What are the violations ?

Any violation against or to your property engaged in France by a person whose identity you do not know :

  • Stolen of (mobile phone, car, credit card …..),
  • Burglary,
  • Damage to property (car scratches, graffiti … ),
  • Scam (excluding Internet scam).

How do I proceed ? 

1

I go to the website.

2

I log in and to avoid travelling

3

I complete the form and validate my declaration.

*A summary is made available to me and I will receive an acknowledgment of receipt of my complaint.

To know

  • In case of any damage to my property, I ensure to preserve the tracks and clues while avoiding any changes, so that they remain usable to the investigators.
  • Foreing nationals can also use the website to file a complaint
  • Depending on the elements declared, I may be contacted by a police officer or a gendarme to come and complete my declaration at the police station.

I am not sure about my situation

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Choose a police station

The information will correspond to your location.
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Choisissez un point d’accueil

En choisissant votre point d’accueil, vous serez mieux orienté et les informations correspondront à votre localisation.

Votre choix est enregistré

To talk to a police officer, 24 hours a day, 7 days a week

I specify a city or a postal code*.

(*) To access the instant messenger, please enter a city or a postal code, then click on validate.

Pour discuter avec un gendarme ou un policier

Je saisis mon code postal*

(*) En indiquant votre code postal, vous serez mieux orienté et les informations correspondront à votre localisation.

Location information

To facilitate your navigation on the site, it is important to choose a police station by entering your postal code or your city. This way, you will have the exact location of a police station or a gendarmerie as well as their opening hours. If you do not wish to enter a police station, your navigation on the site will remain limited and some online services may not be accessible. Only the postal code of the chosen service is kept for the time of your navigation. You can delete or modify your reception point at any time.

Choisir mon point d’accueil

Choose my contact person

Your choice is saved

You wish to consult the local information ?

Select your service

Police

Gendarmerie

You wish to delete this contact person

Please note: some of the services offered on the site, such as chat, require you to choose a contact person.

You can choose a contact person or change your choice at any time, in the "Welcome" menu.

You wish to delete this police station

Please note: some of the services offered on the site, such as chat, require the choice of a police station.

You can choose a police station or modify your choice at any time, in the "Police station" menu.

You can change your choice at any time, in the "Home" menu.

Choisir mon point d’accueil